What to Expect

Our Quality Policy

The Audibel Network Network is committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  1. A complete visual and diagnostic Hearing Evaluation.
  2. A complete Lifestyle Assessment is given to understand your daily hearing environments.
  3. Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  4. Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  5. Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  1. 30-day evaluation period standard on all hearing aid fittings. (45-day for NM & MN)
  2. 60-day exchange period for a different size or style of hearing aids.
  3. Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  4. Unlimited office visits and hearing aid evaluations while under warranty.
  5. Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  6. Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Robyn was very educated on varis hearing problems and needs. Also gave a perfect explanation of my hearing loss and how to fix it.

Roman Roberts, on Google

I have been a client of Sound Advice for over four years. I always feel like I am their only client by the quality of service I receive. My tinnitus is under control and it used to drive me crazy before getting my hearing aids from the good folks there.

Patrick Clover, on Google

I was a little uneasy about having my hearing tested. I knew I had some hearing loss in my left ear and have almost constant ringing in both ears. My concerns were gone the moment I was greeted by the staff. I felt like I was in good hands throughout...

Steve Wilson, on Google

Robyn and Sandy are the best customer service team I’ve experienced. I bought my hearing aid from them and anytime I need it cleaned and checked they take care of it. So nice, very friendly and fun!

Rene Wimberley, on Google

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